Privacy Policy

House of Puff Electronic Cigarettes & Accessories Trading Co. L.L.C ("House of Puff", "we", "us") is a company registered in Dubai, United Arab Emirates, with its registered address at AL SAFIYA BLDG, DUBAI. We specialise in cigarettes, tobacco, electronic cigarettes, and accessories trading on a business-to-business basis.

This privacy policy explains how we handle information collected through this website. For any privacy questions, you can contact us at info@houseofpuff.ae.

Enquiry details: when you use our contact form or email us, we receive the name, company name, email address, and message content you choose to provide.

Technical data: like most websites, basic technical information may be processed when you visit, such as your browser type, device type, and pages visited. This information is used only to operate and maintain the website.

We do not sell products to consumers through this website, and we do not collect payment information here.

We use the information we receive to respond to business enquiries, evaluate potential trade relationships, comply with legal and licensing obligations applicable to our regulated categories, and maintain the security and performance of the website.

We do not use website information for automated profiling, and we do not send marketing communications unless you have expressly asked us to.

We process enquiry details because you have provided them for the purpose of a business conversation, and because processing them is necessary to respond to you. Where UAE data protection laws require consent for a specific use, we will ask for it before that use.

We do not sell, rent, or trade personal information. We share enquiry details only with personnel involved in handling your enquiry, with service providers that help us operate our email and website systems, and where disclosure is required by law, regulation, or a competent authority.

We keep enquiry correspondence for as long as reasonably necessary to handle your enquiry and to maintain a record of the business relationship, after which it is deleted or anonymised in line with our internal retention practices and any statutory record-keeping obligations.

We apply reasonable administrative and technical safeguards appropriate to a corporate website, including limiting access to enquiry correspondence to authorised personnel. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable UAE law, you may ask us to access, correct, or delete personal information we hold about you, or to withdraw a consent you have given. To make a request, email info@houseofpuff.ae from the address you used to contact us. We will respond within a reasonable period.

This website may link to third-party sites. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their policies before providing them with any information.

We may update this privacy policy from time to time. The current version will always be published on this page. Continued use of the website after changes take effect means you accept the updated policy.

House of Puff Electronic Cigarettes & Accessories Trading Co. L.L.C, AL SAFIYA BLDG, DUBAI, United Arab Emirates. Email: info@houseofpuff.ae.